Tuesday, May 08, 2007
Voice Jail Must DIE! DIE! DIE!
I just sat on the phone through TWO voice jail menus before the system told me that "all lines are busy" and hung up on me, so I had to call back. Just to get a question about a $6.15 charge on my credit card answered.
What ever happened to calling up a company and getting a PERSON on the other end? Someone who, while maybe not being able to assist you directly, could at least transfer you (hopefully) to someone who could? Everyone I know is frustrated by voice jail. Nobody actually considers it a good thing, except perhaps the companies who are saving $46K a year by not hiring a couple of receptionists. And there's nothing we can do about it, and no way to get away from it. To my mind, it's a bigger nuisance than spam, because at least you can filter the spam.
But hey, why should anyone listen to me? I'm just a consumer.
What ever happened to calling up a company and getting a PERSON on the other end? Someone who, while maybe not being able to assist you directly, could at least transfer you (hopefully) to someone who could? Everyone I know is frustrated by voice jail. Nobody actually considers it a good thing, except perhaps the companies who are saving $46K a year by not hiring a couple of receptionists. And there's nothing we can do about it, and no way to get away from it. To my mind, it's a bigger nuisance than spam, because at least you can filter the spam.
But hey, why should anyone listen to me? I'm just a consumer.
permalink posted by The Vintage Reader @ 2:18 PM 
Subscribe to Posts [Atom]
